How are calls prioritized?

Calls are prioritized depending on the level of urgency. If we receive a noise complaint regarding music and we receive a call of an injury traffic collision, we will dispatch the traffic collision before the noise complaint even if the noise complaint comes in first. We make every effort to handle calls as quickly and efficiently as possible. However, emergencies do arise and we must handle those first.

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1. When should I call 911?
2. What is considered an “emergency”?
3. What will the dispatcher ask when you call 911?
4. What if I dial 911 by mistake?
5. Are pay phones any different?
6. Should I program my telephone to dial 911?
7. What about calling 911 from a cellular phone?
8. What if I don’t speak English?
9. Why do dispatchers ask so many questions?
10. How are calls prioritized?