Dispatch


COMMUNICATIONS CENTER

The Baldwin Park Police Department Communications Center is the first line responder in emergency calls to the Police and Fire Departments. In our commitment to the public and citizens of Baldwin Park, we strive to provide a quick, calm and efficient response to the needs of our citizens, whether it be an emergency or a routine call for service.

Our Communications Center dispatches police calls for service and transfers calls to the Los Angeles County Fire Department when fire or paramedic services are needed. The Communications Center is staffed with 9 Communication Dispatchers. The Communications Center is staffed 24 hours per day, seven days per week. We are responsible for keeping track of officer activity via a computer aided dispatch system, data entry in the JDIC system, ie; stolen vehicles, stolen property, missing persons and various other data entries. We are responsible for knowledge of basic laws, jurisdictional boundaries and various Municipal Codes. We are responsible for the routing of information and calls for service to other various departments within the city.

Frequently Asked Questions

1. When should I call 9-1-1?

9-1-1 is the phone number that should be dialed whenever police, fire or ambulance services are needed for an EMERGENCY. When you dial 9-1-1, your address and phone number will show up on a monitor in the police dispatch center if you are calling from a landline. The police dispatcher answers your call and will transfer your call to the Fire Department or Paramedics, if required. To contact the police for non-emergent matters you may call 626 960.1955.

2. What is considered an “emergency”?

An emergency is something that must be stopped, prevented, or remedied at the immediate time, because it threatens life, physical well-being, or property. If you’re unsure if your situation is an emergency, call 9-1-1 anyway. If the dispatcher determines that your call is not considered an emergency call, you will be asked to phone back on the business line.

THIS KEEPS 9-1-1 FREE FOR OTHER EMERGENCIES.

(*NOTE: loud music complaints, parking complaints, barking dog complaints, etc., should not be called in on 9-1-1).

3. What will the dispatcher ask when you call 9-1-1?

You should have the following information ready for the dispatcher:

  • Location of the problem
  • Nature of the problem
  • Is anyone injured
  • Time element
  • Suspect description
  • Vehicle description

When giving information, do not edit. Give all the information you have.

4. What if I dial 9-1-1 by mistake?

DO NOT HANG UP! Before you hang up, be sure to tell the dispatcher that you have dialed 9-1-1 by mistake, and that you do not need emergency help! This is particularly important if you dial from a business phone with several phone lines. Anytime the police dispatcher receives a 9-1-1 “hang-up”, the caller must be contacted to be sure that no actual emergency exists. If your business has dozens or even hundreds of phone lines, it may be impossible for the dispatcher to determine, who if anyone, needs help, and an officer must then be dispatched to the address.

5. Are pay phones any different?

You may dial 9-1-1 for an emergency at any pay phone without needing any coins. The phone number and location of the pay phone will show up on the police dispatch monitor.

6. Should I program my telephone to dial 9-1-1?

NO!!! While it is not against the law, we strongly advise against doing this. Automatic dialing of 9-1-1 can result in accidental calls to the 9-1-1 dispatcher. Speed dialing can malfunction, and stop working, which would delay precious response time. In addition, if you are training your children to press a one button speed call number in an emergency, they may not know how to call for help from another phone.

7. What about calling 9-1-1 from a cellular phone?

The California Highway Patrol is encouraging citizens with cellular phones to report drunk or reckless drivers, accidents, or other emergencies by dialing 9-1-1. You will be connected directly to CHP dispatch, and the call will be routed to the proper jurisdiction if necessary. The types of calls that CHP consider “emergencies” include: drunk or reckless driving, traffic accidents or other road hazards, medical emergencies, fires, crimes-in-progress, and stranded drivers in need of assistance.

8. What if I don’t speak English?

9-1-1 allows emergency calls to be transferred to an interpreter who can interpret other languages. Interpretation is accessible from every telephone, including home and business phones, coin-operated, and phones equipped with TDD (Tele-communication Device for the Deaf). In addition the police department has several bilingual dispatchers.

 9. Why do dispatchers ask so many questions?

 It’s important that we attempt to get as much information as possible so that our officers are better prepared to handle any type of call. For example, if you are calling to report a suspicious vehicle the dispatcher will want to know what kind of vehicle it is, what color it is, a license plate number, and also if it’s occupied. The more information we have the better the chances we have of finding the vehicle or individuals and possibly preventing a crime.

10. How are calls prioritized?

Calls are prioritized depending on the level of urgency. If we receive a noise complaint regarding music and we receive a call of an injury traffic collision; we will dispatch the traffic collision before the noise complaint even if the noise complaint comes in first. We make every effort to handle calls as quickly and efficiently as possible. However emergencies do arise and we must handle those first.